While Optimum is already unpopular with customers for a myriad of reasons, their email server has shut thousands of customers out of their business and personal email accounts for more than 24 hours (like MPW).
While we usually chill and resort to another resource (thank you, gmail) here’s why we’re not-at-all satisfied with Optimum:
- There is no published notice/apology/time-stamped update from them on http://optimum.com/online/index.jsp
- No pre-recorded message or acknowledgement is offered when you call (actually they just tell you right off the bat that they don’t have time to take your call–at all).
- Optimum live tech support never even sent us a templated response, after waiting three hours for them to read our IM plea for information (before we knew this was an interstate problem for them).
- More than 24 hours have passed and you can’t ‘fix it”. What are you doing with our $147.50 every month?
Believe us, we get it–we have managed crisis situations before. And the very worst response? No response.